I’ve been out and about, running around on my own for a while now, so I thought I would give my personal views on the two companies, what I like and dislike. Seriously, it wasn’t all that long ago that I didn’t even know what these names meant, little on used them. Companies like these are crucial for a place like Saudi Arabia, where women can’t drive. Most families hire, personal drivers, but if you’re single you usually just use a car service since you probably don’t have an outside area to house a driver at all times.
When my friend first told me about Uber I thought it was the coolest thing in the world, an app that found my location and allowed me to just add my card so I didn’t have to deal with cash. However, it wasn’t long that my experience started getting annoying with Uber. For me the worst was having random drivers text me after they dropped me off, telling me they thought I was pretty or other weird statements. The last thing on earth I want to deal with while getting from point a to point b is a weird guy making me feel uncomfortable.
I also noticed a lot of bugs with the Uber location map, my drivers were always somewhere else and had trouble finding my location, if they called and didn’t speak English many times they would just cancel the ride leaving me stranded somewhere for a long time, and the final straw for me was a few weeks ago when I was patiently sitting in the back seat and all the sudden I was thrown across the car. The driver had rammed into the back of another car at a pretty fast rate, and then he didn’t even ask me if I was okay, just to get out and find a taxi (which I also had to pay for). I was crying from the shock and I had hurt my leg, at first I couldn’t walk, but it went away after a few days. I emailed Uber and they called me just to tell me I didn’t have to pay for the sr15 ride (wow, thanks Uber).
After that I decided to try Careem and I have to admit that I’m pretty happy with the overall service. Not once has anyone called or texted me and the location and maps are always accurate. I also love that they offer promotions from time to time, which is really refreshing since as women were constantly having to pay to go anywhere, it’s nice to see someone want to help us out, even if they don’t need to. My only complaint with Careem is that I can’t get my credit card to connect, it always says error, so I’m constantly having to go to the ATM, I did email them with no response nor one to a time my driver took my extra money instead of adding it to my account as he should have.
As you see neither is perfect, but for the most part I seem to be happy with Careem. What about you, what’s your favorite and why?